Refund policy

Exchange Policy – Damaged Parcel

We take great care to pack every order securely before dispatch. However, if your parcel or playmat arrives damaged, please contact us on the same day you receive your order.

• Exchange claims must be reported within the same day of delivery.
• Please provide clear photos and/or an unboxing video showing the damage.
• After verification, we will arrange an exchange for the damaged item.
• Exchanges are only applicable for damage caused during delivery.
• Change of mind, personal preference, wrong selection, or simply not liking the product will not be accepted for exchange.
• We cannot accept exchange requests reported after the day of delivery.
• Items that have been used, washed, altered, or damaged after delivery are not eligible for exchange.

Important: Please inspect your parcel and product immediately upon receiving it and contact us on the same day if you notice any damage.

Little Thinkers Hub reserves the right to verify the damage before approving an exchange.